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Returns Policy

If you're unhappy with your purchase for any reason within 30 days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We require a receipt or proof of purchase. (Invoice or delivery note).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

1. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

2. Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@markertech.co.uk and send your item to:

Markertech (UK) Ltd, Unit 18, Granada Park Industrial Estate, Llangattock, Crickhowell, NP8 1HW

 

4. Shipping

To return your product, you should mail your product to:

Markertech (UK) Ltd, Unit 18, Granada Park Industrial Estate, Llangattock, Crickhowell, NP8 1HW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.