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Service

Service is at the fore-front of the company, having supported the Weidmuller PrintJet since 2002.

To support you, we have stock of Loan Systems, so if you have a breakdown, we can get you back up and running in no time - Not only that, because we offer an in-house custom print service, we can print the markers you’re really desperate for and ship them to you for the next day. In need of Printer Repair click here to complete our repair form.

We also offer Technical Support via Phone or Remote Desktop Connection.

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Customer Service

We strive to offer the best customer service possible and aim to respond to your enquiries as quickly as possible.

We're a small team though, so if you’ve in a rush, please feel free to give a us call.

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Investing In Our Future

We’re continuously investing, in order to improve. 

Over the past few years, we’ve invest tens of thousands in software to help bring you the best service. Our main software package now handles everything from Warehouse Management & Marketing to CRM and our online Trade-Portal.

We have digitalised the Pick and Pack department - no more paper picking lists. Once you’ve placed an order, this is automatically sent to our hand-held scanner, once the order is picked, the delivery note and courier label is printed  automatically so we dispatch more orders, more quickly.

The new website and has live stock information and the Trade-Portal gives account customers the benefit of ordering at agreed discount levels, the option to update delivery addresses, download copy invoices, csv order import and quick re-order!

We’ve also invest in mobile racking, meaning we hold more stock in less space, so we’ve space to expand!

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Environment & Sustainability

Based in Wales, we have to recycle everything we possibly can.

We re-use as much packaging as possible, to reduce waste and rarely have to purchase any packaging materials.

We've recently purchased a cardboard shredding machine, so any boxes that we’re unable to re-use get shred to re-use as void-fill in our packing dept.

All light fittings within the business are low-energy LED and we’ve also installed in energy efficient Aircon Heating/Cooling to reduce our energy consumption.

We’ve previously applied for a local Decarbonization Grant but we weren’t eligible because we're below the threshold.

We’ve considered changing the company van to an electric van but because we cover the whole of the UK and often have to do journeys that wouldn’t currently be doable in EV this isn't currently viable.

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Management

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The Team

We're recruiting!..

We're looking for a Marketing/Sales person